Privacy Policy

1. About Us

2. What Personal Information We Collect (APP 3)

We collect only the personal information that is necessary for our functions and activities. The personal information we may collect includes:

• Contact enquiries: Name and email address submitted via our contact form or by emailing us directly.
• Service engagement: Business contact details, project information, and correspondence necessary to deliver professional services under a formal engagement agreement.
• Recruitment: Resume and professional background information where you apply to work with us.

We do not collect sensitive information (e.g. health, biometric, or government identifier data) through this website. We do not use cookies, third-party analytics, advertising trackers, or web beacons on this website.

3. How We Collect Personal Information (APP 5)

We collect personal information directly from you — for example, when you:

• Submit a contact form or send us an email;
• Enter into a service engagement or respond to a tender; or
• Correspond with us by telephone or in writing.

We will notify you at or before the time of collection about the purposes for which information is collected, consistent with APP 5.

4. Use and Disclosure of Personal Information (APP 6)

We use personal information only for the primary purpose for which it was collected, or for a directly related secondary purpose that you would reasonably expect. Specifically:

• To respond to your enquiry or provide the professional services you have engaged us to deliver;
• To communicate with you about our services, including sending service-related notifications;
• To comply with our legal and contractual obligations; and
• For internal record-keeping and business administration.

We do not sell, rent, or trade your personal information to any third party. We do not disclose your personal information for direct marketing purposes without your consent.

We may disclose personal information to trusted third-party service providers (e.g. cloud infrastructure or communication tools) where necessary to deliver services. Such providers are required to handle personal information in a manner consistent with this policy.

5. Direct Marketing (APP 7)

We will only contact you for direct marketing purposes (e.g. to let you know about new service offerings) if you have consented to receive such communications, consistent with the Spam Act 2003 (Cth). All marketing communications will include a clear and functional opt-out mechanism. You may withdraw consent at any time by emailing contact@seysoft.com.au.

6. Cross-Border Disclosure (APP 8)

Our services are primarily delivered within Australia. Where we use cloud-based tools or platforms that may store data on overseas servers (for example, Microsoft Azure), we take reasonable steps to ensure those platforms provide a comparable level of data protection. Prior to any overseas disclosure, we assess whether that overseas recipient is subject to a comparable privacy regime or we obtain your consent.

7. Security and Retention of Personal Information (APP 11)

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

• Restricting access to personal information to authorised personnel only;
• Using encrypted communications for email (TLS); and
• Storing information on secured, access-controlled systems.

We will retain personal information only for as long as it is necessary for the purposes for which it was collected, or as required by law. When no longer required, personal information is securely deleted or de-identified.

8. Access to and Correction of Personal Information (APPs 12 & 13)

You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, contact us at:

We may decline to provide access in circumstances permitted by the Privacy Act (e.g. where it would unreasonably impact the privacy of other individuals), in which case we will give reasons in writing.

9. Privacy Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us first by contacting contact@seysoft.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will be updated accordingly. Continued use of our website or services after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

11. Governing Law

This Privacy Policy is governed by the laws of the Commonwealth of Australia. The Privacy Act 1988 (Cth) and the Australian Privacy Principles apply nationally. To the extent applicable, the laws of Victoria also govern this policy. Any disputes relating to this policy will be subject to the jurisdiction of Australian courts.